Price & Freight Policy
Online Pricing
Despite our diligent efforts, a small number of items on our web site may be incorrectly priced. We will endeavor to verify all prices as part of our shipping procedures and to provide you with correct pricing in your order confirmations. We reserve the right at any time to correct any errors in the pricing or product descriptions. If you suspect an error in pricing, please contact our Customer Service Team.
Freight Policy
We are committed to delivering your order as quickly and cost-effectively as possible. Domestic freight and/or handling is charged according to the total dollar value of your order and the shipping conditions required to safely transport the products to your order destination.
Products classified as hazardous materials that require special handling
Unusually heavy products
Expedited delivery
Note that shipping conditions and recommended storage conditions may not be identical. Further information may be available on the product’s web page.
If you have a question regarding our freight policy, please contact our Customer Service Team.
Return Policy
Returns and Refunds
Return or Exchange: We, at Aicon Biotech Inc. believe in delivering quality. Therefore, if for some reason you receive a defective product from us, you may be able to return the same and get a refund for it, or exchange it for a similar product. You can do so only for certain products where there is a visible damage or tears in the product material or finish. You can raise a return or exchange request for damaged products only within a period of 7 (Seven) days from the delivery date. We will arrange a return shipment. Post this period of 7 (Seven) days, your order shall become final sale, and would not be eligible for any return or exchange request.
Contact Us: If you wish to place a return or exchange request, or have any questions about the same, please contact us at info@aiconbiotech.com
Conditions of Return: The product that you wish to return/exchange must be complete, unused, and returned in the original condition in which it was shipped, including but not limited to the packaging box and any tags. Breach of this section will lead to rejection of the return/exchange request.
Return Shipment: The customers are liable to bear the return shipment fee (including any import/export duties), which shall be deducted from the amount of refund.
Return Request and Refund: In case of your return request for faulty products, after you raise a return request within the return window, we will accept your return request and arrange for a return pick-up, and after that once we have received your faulty product, we will examine the faulty product and your claim within a period of 7 (seven) days from the receipt of the product by us. It is only upon our satisfaction of the genuineness of your claim (in our sole discretion), that you would be entitled to a refund.
Refund Process: Refunds will be processed within 14 days of receiving the returned items and will be issued to the original method of payment. In case that we are unable to process your refund in your original payment method, we will contact you to discuss the refund options. Under no circumstances can items purchased as Final Sale be returned. Moreover, in case of refunds, only the actual amount paid to us by you for the product at the time of checkout will be refunded.